You are not alone.
Technology has come a long way since the legacy and on-premise days. Most organizations have made an investment to better their technology with a cloud solution like Workday, but, even with the right technology in place, keeping these systems well-maintained and optimized can be a drain on your time and resources, and may at times exceed your team’s technical knowledge.
Here are some of the typical reasons we see Workday customers needing an extra helping hand:
- Technical expertise on complex cases
- Overworked HR team
- HR team attrition
- Business need outweighs the HRIS team capacity or capability
- Backlog of tasks
- Lack of time and expertise to test and run each Workday Release
- Low user adoption
- Have not yet realized the investment in Workday
- Need support with ad hoc project work
- Need guidance and recommendations on the future roadmap
- Want to reskill HR team to focus on value added tasks
Did you know?
Many Workday customers have already recognized the need for a partner. We provide Workday Application Management Services to over 350 customers to support them on their ongoing optimization journey.
Comprehensive and cost-effective solutions
Our value packages give you holistic cloud support to achieve both your short- and long-term goals. With the option to bundle the services that best fit your organization’s needs, you can save your business dollars as you watch your return on investment grow. Click into our different services to learn more.
Alight Support Desk
Core services
- Support Desk with Discretionary Hours
Value-added services
- Dedicated account manager
- Domain expert access/discussions
- Access to exclusive Alight content (POV reports, pre-defined configurations, thought leadership content)
- Webinars & learn from expert videos
- Diagnostics and benchmarks health check
Alight Tenant Optimizer
Core services
- Discretionary hours pool
Value-added services
- Dedicated account manager
- Tenant assessment
- Strategic roadmap planning
- Domain expert access/discussions
- Access to exclusive Alight content (POV reports, pre-defined configurations, thought leadership content)
- Webinars & learn from expert videos
- Diagnostics and benchmarks
Alight Release Updater
Core services
- Feature release impact analysis
- Mandatory change configuration
- Business process and integration regression testing
Value-added services
- Dedicated account manager
- Up to 250 hours of optional features implemented of your choice
- Templates to promote most impactful end user changes
- Release features webinar
- Recorded demos of key functionality updates
- Access to Alight’s report for weekly release impacts
Alight Total AMS
Core services
- End to end support of configuration and integrations
- Release management
- Integration monitoring
- Issue triage and troubleshooting
- Minor modifications
Value-added services
- Dedicated account manager
- Tenant assessment
- Strategic roadmap planning
- Domain expert access/discussions
- Access to exclusive Alight content (POV reports, pre-defined configurations, thought leadership content)
- Webinars & learn from expert videos
- Diagnostics and benchmarks
Additional solutions to meet your goals
Our AMS as a Service solutions give you holistic cloud support to achieve both your short- and long-term goals. With the option to bundle the services that best fit your organization’s needs, you can save your business dollars as you watch your return on investment grow.
Support desk
Aligned resources
Packaged managed solution
Module enablement
Business initiative support
Release management
Discretionary pool of hours
Tenant assessments
Complete a health check of your Workday tenant
The first stage in understanding how you can optimize your Workday platform is to understand how you are utilizing the functionality available to you today. Watch the video to learn how our Tenant Assessment may benefit your organization.
