Whether your employees want additional support understanding their benefits or just need extra guidance in choosing what works for them, our benefits guidance solutions are here to help. With our highest level of employee support and benefits communication, our solutions offer organizations the ability to provide personalized assistance throughout the enrollment process—whether for open enrollment, new-hire onboarding, acquisitions/divestitures or targeted custom campaigns.
With Alight Benefits Guidance we’re able to offer the enrollment support and benefits communications an employee needs to better utilize their specific health care needs. Through our in person or over the phone solutions, employees have the opportunity to be more engaged and educated on their benefits options. The solutions are designed to increase user adoption and understanding of benefits, optimize personal decision-making and create an overall exceptional employee experience.
One-on-one enrollment guidance
We offer one-on-one guided sessions with licensed benefit counselors to meet the unique needs of any employee, in person or over the phone. With personalized support in educating on benefits, assisting with the selection of plans and delivering consistent employer messaging, our team provides customized solutions for a variety of enrollment events.
Custom communications packages
Our team provides employer-specific content and communications related to benefits information, enrollment details and pre/post-announcements to offer employees the educational, informative resources they need regarding their benefits.
Voluntary benefits options
With our guided solutions, we also partner with clients, consultants and carriers on plan selection and delivery strategies to support the personal needs of employees and their families. We also provide group and individual impact analyses related to transitioning existing programs and offer consultative strategies regarding platform compatibility.
Frequently asked questions
Alight Benefits Guidance can be/often is combined with other Alight solutions. For example, when a client is using an Alight benefits administration platform, our benefit counselors are transacting employee elections directly into those systems. Another example is using Alight Benefits Guidance in conjunction with Healthcare Navigation to help employees through the full employment lifecycle by helping them “choose” benefits as a new hire or at annual enrollment (Alight Benefits Guidance) and helping them “use” their benefits throughout the plan year (Healthcare Navigation).
Our clients come to us for a variety of reasons to assist them in solving challenges or accomplishing key goals/initiatives. These areas of improvements mostly focus on benefits delivery and general education regarding benefits plans, communication and employee engagement. Challenges range from (but are not limited to) ensuring employees choose the right medical plan, increasing awareness of an employer’s investment in benefits and educating employees on the value of wellness/navigation solutions.
The short answer is no, both options deliver a personalized benefits session and effective benefits communication. Call center enrollments are staffed with the same licensed benefit counselors who conduct onsite enrollments, offering the same consultative experience whether enrolling in-person or over the phone. The only significant difference involves sign-ups and the typical preparation for having counselors ‘on the ground’.
Yes. Many of our existing clients have multiple benefit classes, and different benefit options within each. During the implementation process, the dedicated client team collects all benefit details and puts together a comprehensive training manual for use by the benefit counselors throughout open enrollment. During the client-specific training, counselors are educated on the nuances of each plan and the potential differences between benefit classes.
Additionally, the class of the employee is identified within the enrollment platform, which guides the counselor to review the appropriate benefits specific to each individual.
We work with each client to determine what’s included in their communications campaign based on their objectives, employee base and needs. Our benefits communication campaigns are not templated. Each client receives collateral that matches their branding or, if they choose, a separate look and feel custom created for them. Our most common deliverables include benefit guides, newsletters, posters, digital screen signage, postcards, wallet cards, one-dimensional microsites, animated videos, email blasts, etc. However, we can create additional creative items any client needs.
Voluntary benefits services
No. These services can be provided to existing clients whether they use our counselor services or not.
We can work with most carriers. However, through our carrier partnerships, we’re able to obtain proposals for products that can easily be administered on our platforms. We also offer reduced implementation fees for products offered through our carrier partners.
We partner with a client’s existing broker to offer these voluntary benefits services. If the client doesn’t have a broker, we can serve that function for the voluntary benefits process.