Alight
Health Solutions

Health Benefits Administration

There’s a cost-effective way for your employees to enroll and engage with their health benefits.

At Alight, our goal is to make sure your people are maximizing their benefits and seeing the best possible outcomes for themselves and their families. We learn who they are, what they prefer and apply our expertise to help them confidently make health care decisions starting when they enroll and continuing throughout the year. This kind of dedicated customer care leads to healthier people — and a healthier organization overall.

Personalized enrollment recommendation

Whether you have 1,000 or over 100,000 employees, we work to make sure each one receives a personalized, guided enrollment experience. We ask a few simple questions up front and make a personalized enrollment recommendation based on our robust, data-driven recommendation engines.

Better insights, better outcomes

By ensuring your employees have the tools to make smart decisions at enrollment and throughout the year, we can help you meet your benefits goals. Our Alight Ops Monitor gives you full transparency and access to unique insights and information about how your people use their benefits and how we're doing serving them.

Guidance all year long

Yes, our enrollment process is specific, personal and easy. But we're not there only at enrollment, we also help your people make smart decisions throughout the year. They can access UPoint at any time for tailored health benefits messaging and resources, to take advantage of our education and guidance video library and enjoy customized web and mobile experiences and a simplified app. We continuously analyze employee behavior, connect them to your programs and help you and your people save money.

All-access assistance

Whenever, however they need it, employees can get guidance and answers from our industry-leading customer care. If our intelligent virtual assistant Lisa can't answer the question, your people can reach out to a customer care representative via mobile, email, text, phone or web chat — whatever is easiest and most comfortable for them.

Here’s how

95% of organizations say their primary HR focus is their people’s health and wellbeing. We’ll help you prove it. Alight streamlines your administration, so employees can get more from their benefits and make smarter health decisions. With our experience and expertise, you can finally take care of your people and your spend.

The challenge

Getting a handle on benefits is tough

You want to support your employees’ health and wellbeing, but it’s a hurdle to get them enrolled in health benefits plans and communicate new programs, all while trying to keep costs down.

The solution

Unlock true engagement

A strategic partnership with Alight can add value to your investment with intuitive, customized solutions that make your job easier and your employees more engaged — at enrollment and beyond.

Frequently asked questions

Have a particular question about Health Benefits Administration? We've answered some of the most commonly asked questions.

Health benefits administration has two major functions. First, open enrollment (or new hire enrollment) is when your employees sign up for their health care benefits. Second, ongoing support is provided to answer questions and provide your people with education and guidance throughout the year. While enrollment may be the most well-known part of health benefits administration, Alight believes ongoing support is the key to a successful outsourcing partnership.

When a company decides to outsource its benefits administration, it partners with an outside company to take on specific responsibilities related to administering health benefits to its employees.

Outsourcing liberates internal resources from transactional activities related to benefits, including open enrollment, verifying dependents, processing life event changes and answering health benefits and other questions. Having an outside expert administer your benefits reduces the expenses associated with manual errors and premium overpayments.

In addition to freeing up your internal resources and time, you can save money automating data and event processing, which is embedded into Alight’s benefit administration solutions. This process generates savings through timely terminations (both employee and ineligible dependents), accurate payroll deductions and frequent carrier updates.

(1) Determine benefits eligibility — including dependent verification. (2) Provide health benefits information — both online and offline. (3) Make sure to provide any legally required disclosures or notices. (4) Enroll employees and their families for their selected benefits.

Alight eliminates the risk of self-administering or using multiple vendors. Our compliance services include ongoing monitoring to mitigate risk and developing solutions to support your compliance with regulations, including the ACA. Alight continually stays on top of new laws and regulations, and then updates our solutions and processes as required to support your compliance.

More of what’s possible with Benefits Administration

When it comes to benefits, we’ve really seen it all. We support over 13,000 different health plan designs, with 12 million people using our platform. By continuously analyzing employee behavior, we connect them to your programs more reliably while ensuring you both save.

Benefits

  • Specifically designed to meet your benefits strategy
  • Easily and effectively enroll new employees
  • Help your people make smart decisions throughout the year
  • Easy and intuitive to administer as an employer

Choosing benefits shouldn’t be complicated. Our full range of intuitive plan solutions guide employees to clear health and wellbeing choices, from their first day to retirement.

Benefits

  • Take control of health with simplified offering and decision making
  • Experience personalized interactions that drive benefits satisfaction

“I feel very blessed to be back with Alight Solutions and have their support. It brings peace of mind. We are finding ourselves having more capacity for the things we haven’t had time to look at it in the last few years. It’s really allowed us to focus on the customer experience even more and what we can do to make that more positive and more clear.”

Rhonda Mobley, Senior Benefits Manager
North American HR Shared Services, Global Human Resources at Schneider Electric